We were engaged by a large Trust in the North of England in response to a significant backlog of patients requiring diagnostic cystoscopies. Having delivered a detailed proof of concept we were directly awarded a limited-term contract.
Through our robust and efficient recruitment and coordination process, we delivered a team to support this service and launched activity within weeks, assured by a coordinated operational and clinical management oversight process that the needs of the Trust and the patients could be met. In just 5 weeks we delivered clinics to clear the backlog, at over 90% initial utilisation and with excess capacity to rebook patients who did not attend. Patients requiring urgent further treatment were referred immediately so their care could continue. Approximately 8% of patients seen required a repeat procedure within the timeframe of the contract, and were booked and seen, pushing utilisation of lists above 100% of the initial contract proposal.