Our commitment to high-quality, safe, and patient-focused care is guided by a strong clinical governance framework. Behind that framework is Siobhan, our Director of Governance—a healthcare leader with deep roots in frontline care and a passion for continuous improvement.
We recently sat down with Siobhan to learn more about her journey and the work she leads at MDCG.
Tell us about your professional background and what led you into healthcare.
“My Healthcare background is Midwifery. I have been a Midwife for over a decade. I wanted to become a Midwife because I was fascinated with the transition a woman’s body goes through in order to maintain a pregnancy. Compounded with the fact that I absolutely love babies – Midwifery was a no brainer!”
Her clinical background brings a vital patient-centred perspective to her current role, helping bridge operational governance with real-world patient care.
As Director of Governance, Siobhan’s role is both strategic and hands-on.
“I’m responsible for ensuring that high standards of clinical care, patient safety, and regulatory compliance are consistently maintained across all services.”
Her approach is rooted in real-time insight: analysing patient and staff feedback, reviewing incidents and complaints, and identifying areas for improvement. It’s a continuous cycle of listening, learning, and acting, always with the patient at the centre.
“My work ensures that clinicians are providing the best care according to recognised policies and guidelines. When patterns arise from feedback or incidents, we respond with quality improvement initiatives to strengthen the care we provide.”
It’s this proactive approach that gives NHS partners confidence in MDCG’s ability to deliver safe, effective services.
What is one career highlight you’re particularly proud of?
“I implemented a new incident reporting system (Radar). We now have a streamlined approach for clinicians to report any incidents. Since the launch of Radar we have seen our reporting rate increase to over 75%. I am pleased to say these incidents remain ‘no harm’ incidents but this just highlights the positive reporting culture we have developed within the organisation.”
Siobhan is optimistic about the evolving role of technology in supporting safer, smarter healthcare.
“I’m intrigued to learn how AI can impact patient safety—both clinically and non-clinically.”
As MDCare continues to support NHS partners across the UK, it’s clear that strong leadership in governance is essential to our mission of safe, timely, patient-first care.
